Tickets
Across 5,000 merchants · live queue
Open tickets
26
live queue
Unassigned
8
needs routing
SLA breached
5
action required
Resolved
22
this week
48 of 48 tickets
| Ticket | Category | Priority | Status | Assignee | SLA | Created ▾ |
|---|---|---|---|---|---|---|
 Add a new outlet to subscription SP-1027 · Olive Express (M-2988) | Billing | High | Waiting | HD Hana D.Billing Team | 3h 38m left | 21m ago |
Wrong billing currency SP-1032 · Date Palm Coffee (M-4014) | Billing | High | New | Unassigned | 3h 28m left | 31m ago |
Menu prices not syncing SP-1017 · Marina Kitchen (M-0402) | General | Low | New | Unassigned | 23h 19m left | 40m ago |
Login fails after update SP-1025 · Date Palm Grill (M-4605) | General | Medium | Waiting | KN Khalid N.Support Team | 6h 56m left | 1h ago |
Offline orders not syncing SP-1007 · Zaytoun Kitchen (M-0389) | General | Low | New | Unassigned | 22h 46m left | 1h ago |
Dark mode for KDS SP-1012 · Green Leaf Coffee (M-3825) | Feature | High | New | Unassigned | 2h 0m left | 1h ago |
Settlement amount mismatch SP-1003 · Desert Rose Kitchen (M-4542) | Payments | High | In Progress | LM Layla M.Payments Team | 1h 19m left | 2h ago |
Menu prices not syncing SP-1033 · Al Manzil Cafe (M-0396) | General | Low | New | Unassigned | 21h 14m left | 2h ago |
 Double charge on customer card SP-1005 · Marina Bistro (M-2029) | Payments | Medium | In Progress | BH Bilal H.Payments Team | 5h 5m left | 2h ago |
Add table reservations SP-1021 · Zaytoun Cafe (M-2861) | Feature | Medium | In Progress | MS Mariam S.Product Team | 4h 44m left | 3h ago |
Refund failed but customer charged SP-1020 · Cedar Bakery (M-0021) | Payments | Low | Waiting | BH Bilal H.Payments Team | 20h 41m left | 3h ago |
Upgrade plan to Pro SP-1004 · Wok Restaurant (M-0294) | Billing | Medium | In Progress | YR Yousef R.Billing Team | 3h 30m left | 4h ago |
Add table reservations SP-1019 · Bait Al Khair Bakery (M-0611) | Feature | Low | Waiting | HT Hassan T.Product Team | 19h 10m left | 4h ago |
Card reader not connecting SP-1047 · Al Manzil Bistro (M-0001) | Hardware | High | In Progress | OA Omar A.Hardware Team | Overdue 1h 0m | 5h ago |
Barcode scanner not reading SP-1013 · Mandi Bakery (M-3675) | Hardware | Medium | Waiting | OA Omar A.Hardware Team | 2h 11m left | 5h ago |
How do I add a category? SP-1001 · Bean & Co Eatery (M-1447) | General | Medium | In Progress | KN Khalid N.Support Team | 2h 9m left | 5h ago |
Settlement amount mismatch SP-1044 · Green Leaf Coffee (M-1534) | Payments | Medium | New | Unassigned | 2h 7m left | 5h ago |
Tips not calculating correctly SP-1015 · Wok Bistro (M-3786) | Payments | Low | In Progress | BH Bilal H.Payments Team | 17h 59m left | 6h ago |
Add a split-bill feature SP-1028 · Sunrise Express (M-3454) | Feature | High | New | Unassigned | Overdue 2h 20m | 6h ago |
Need a copy of last invoice SP-1041 · Wok Coffee (M-2288) | Billing | Medium | In Progress | YR Yousef R.Billing Team | 1h 16m left | 6h ago |
Need a copy of last invoice SP-1009 · Mandi Lounge (M-3438) | Billing | Low | In Progress | HD Hana D.Billing Team | 16h 56m left | 7h ago |
Offline orders not syncing SP-1034 · Sunrise Express (M-1592) | General | High | Waiting | KN Khalid N.Support Team | Overdue 3h 15m | 7h ago |
Add a split-bill feature SP-1010 · Marina Grill (M-4501) | Feature | Medium | New | Unassigned | 15m left | 7h ago |
Add a new outlet to subscription SP-1011 · Golden Fork Express (M-3571) | Billing | Low | In Progress | YR Yousef R.Billing Team | 11h 5m left | 12h ago |
Request loyalty points module SP-1037 · Date Palm Eatery (M-3979) | Feature | Low | Resolved | HT Hassan T.Product Team | SLA met | 14h ago |
Card reader not connecting SP-1002 · Blue Nile Lounge (M-3540) | Hardware | High | Resolved | SK Sara K.Hardware Team | SLA missed | 16h ago |
Subscription renewal charged twice SP-1023 · Spice Route Bakery (M-1191) | Billing | Urgent | In Progress | HD Hana D.Billing Team | Overdue 22h 37m | 23h ago |
Upgrade plan to Pro SP-1046 · Bean & Co Lounge (M-2855) | Billing | Low | Resolved | YR Yousef R.Billing Team | SLA met | 1d ago |
Dark mode for KDS SP-1045 · Saffron Lounge (M-3399) | Feature | High | Resolved | HT Hassan T.Product Team | SLA met | 1d ago |
Tablet won't charge on dock SP-1030 · Bean & Co Bistro (M-4349) | Hardware | Low | Closed | OA Omar A.Hardware Team | SLA met | 2d ago |
Need Arabic receipt option SP-1038 · Fresh Restaurant (M-2813) | Feature | Medium | Resolved | MS Mariam S.Product Team | SLA met | 2d ago |
Need Arabic receipt option SP-1024 · Lava Eatery (M-3434) | Feature | Low | Resolved | HT Hassan T.Product Team | SLA missed | 2d ago |
Subscription renewal charged twice SP-1018 · Desert Rose Kitchen (M-2282) | Billing | High | Resolved | YR Yousef R.Billing Team | SLA met | 2d ago |
Invoice VAT is incorrect SP-1048 · Al Manzil Bistro (M-0001) | Billing | Medium | Resolved | YR Yousef R.Billing Team | SLA met | 3d ago |
Daily sales report missing SP-1014 · Green Leaf Eatery (M-0677) | General | High | In Progress | FZ Fatima Z.Support Team | Overdue 3d 15h | 3d ago |
Daily sales report missing SP-1026 · Golden Fork Express (M-0080) | General | High | Resolved | FZ Fatima Z.Support Team | SLA met | 4d ago |
Staff PIN not working SP-1040 · Al Manzil Bistro (M-3170) | General | Medium | Resolved | FZ Fatima Z.Support Team | SLA met | 4d ago |
Add a new outlet to subscription SP-1042 · Tandoor Cafe (M-2462) | Billing | Low | Resolved | HD Hana D.Billing Team | SLA missed | 4d ago |
Menu prices not syncing SP-1031 · Karak House Bakery (M-3147) | General | High | Resolved | KN Khalid N.Support Team | SLA met | 5d ago |
Add a new outlet to subscription SP-1035 · Lava Bakery (M-1246) | Billing | Medium | Resolved | YR Yousef R.Billing Team | SLA met | 5d ago |
Export sales to accounting SP-1029 · Marina Cafe (M-3636) | Feature | Low | Resolved | HT Hassan T.Product Team | SLA met | 5d ago |
How do I add a category? SP-1008 · Sunrise Lounge (M-4423) | General | Urgent | Resolved | FZ Fatima Z.Support Team | SLA met | 5d ago |
Menu prices not syncing SP-1043 · Date Palm Eatery (M-1539) | General | High | Resolved | FZ Fatima Z.Support Team | SLA met | 5d ago |
Double charge on customer card SP-1016 · Saffron Express (M-3865) | Payments | Urgent | Resolved | BH Bilal H.Payments Team | SLA met | 6d ago |
Card reader not connecting SP-1039 · Shawarma Restaurant (M-3071) | Hardware | Medium | Resolved | SK Sara K.Hardware Team | SLA met | 6d ago |
Wrong billing currency SP-1006 · Green Leaf Restaurant (M-2525) | Billing | Medium | Resolved | YR Yousef R.Billing Team | SLA met | 6d ago |
Dark mode for KDS SP-1022 · Marina Kitchen (M-2191) | Feature | Urgent | Resolved | HT Hassan T.Product Team | SLA met | 6d ago |
Export sales to accounting SP-1036 · Pearl Express (M-4066) | Feature | High | Resolved | MS Mariam S.Product Team | SLA met | 6d ago |